FAQ
Is the shipping worldwide?
Yes, we offer worldwide shipping for all our products.
How much will shipping be?
The shipping costs for original artworks are already included in the price, so there are no additional charges. However, shipping fees for prints will apply and may vary from country to country.
When will the product be sent?
- Prints are typically dispatched within 7 days of your order being placed.
- Original paintings are usually dispatched within 48 hours.
What happens if my print arrives damaged?
Please feel free to send me photos of the damaged items along with your order number via email. Once received, I will arrange for the damaged original artworks to be returned to me. Following the return process, I will promptly issue a full refund for the items. Your satisfaction is our top priority, and we are committed to ensuring that you receive the quality products you expect. Thank you for your cooperation and understanding.
hellotoalita@gmail.com
Returns and Guarantees
We take pride in offering a money-back guarantee with every order. If, for any reason, you are not completely satisfied with your purchase, you have the option to return the item within 14 days for a full refund.
Longevity of Artworks
Our prints offer archival quality with a lifespan of up to 80 years, ensuring your artwork remains vibrant and pristine for generations to come.
Protecting Your Prints for Longevity
- Avoid incorrect placement of artwork in sunlight.
- Use uv-blocking acrylic or glass for framing.
- Avoid any contact with moisture or water.
Custom Orders and Commissions
Should you desire personalized commissions or specific sizing, including lamination in acrylic glass or other customizations, please don't hesitate to reach out to us via email at hellotoalita@gmail.com. We will gladly discuss your requirements and explore how we can accommodate your needs.
hellotoalita@gmail.com